FAQs

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Payment

Why Hasn’t My Payment Been Accepted Yet?
Please note Monday through Friday if you send your payment before 9am PST (Vancouver) or 12pm EST (Ontario) your order will be processed and shipped out the same business day and you’ll recieve a tracking number by the end of the business day. Any payments sent after our cut-off time of 9am PST (Vancouver) or 12pm EST (Ontario) will be accepted the same day during the evening, and your order will be processed and shipped the following business day and you’ll recieve the tracking number by the end of the following business day. *Please note on weekends our accountant works shortened hours, however we assure you your order will processed and shipped out the following Monday. We will also send you a payment confirmation through email once accepted as well.
What Happens After I Send My E-Transfer Payment?
The order will be processed and may take up to two business days. The order will be marked as processing and will not be processed if an E-Transfer has not arrived.
What Are Your Shipping Fees?
All orders with a minimum purchase of $150 are shipped FREE OF CHARGE, Anything less is a flat $20 shipping fee.
What Taxes Do You Charge On Products?
Taxes are already included in our product prices.
What Payment Methods Do You Accept?
We currently only accept interac email e-transfer as a form of payment. This service is only provided if you have an online banking account. The payment instructions will be provided upon check out. When you finish placing your order an invoice will be provided with the following instructions such as the email address, security question and answer required to complete your payment process. Please ensure you copy these details down, keep an eye out for the payment details in the inbox of the email address you provided. Please also check your spam/junk mail if you don't receive an email. If you are missing some information or have any questions or concerns, please contact us at [email protected] with your Order # and we would be glad to assist you.
How Do I Send An E-Transfer Payment?
1.  Make sure you are registered for online banking. 2. Add our exact email and exact total price with taxes as seen on your invoice. 3. Submit the transfer. 4. We will provide you with the secret word into the transfer for security. The secret word will be generated for you after check out. Please read the instructions at the bottom of the page after you check out. 5. We offer guidelines on how to send an E-Transfer with your invoice. You will receive your shipment after the E-Transfer has been processed. If you need further assistance, please don't hesitate to contact us via email at [email protected]

Shipping

Why Do Quebec Customers Have to Send ID?
Due to all the fraud that's going around in Quebec, we require proof of purchase. This means, once you make your order, please email us your Government Issued Photo ID along with your email money transfer.
I Had Entered My Address Incorrectly But The Order Has Shipped.
If a package has been delivered to the wrong address due to customer error. Please update your shipping address immediately and notify one of our members right away. We do not cover any packages delivered to the wrong address due to customer negligence.
What Kind Of Shipping Services Are Unique To Yukon Territories, Northwest Terrories, Nunavut, Northern Ontario And Quebec?
Postal theft is a minor issue in some areas, but is relatively common in the Yukon Territories, Northwest Terrories, Nunavut, Northern Ontario and Quebec. We recommend placing smaller orders if you are concerned about your order’s safety. Replacement packages or refunds are not available if orders are lost or stolen. You will be placing the order at your own risk.

Why Does The Tracking On Canada Post Seem Exactly The Same For The last Few Days?
Canada Post may not update the scan for  the order or is still in transit due to a possible delay. This causes the order to appear as if it is not being processed. Most of our orders arrive within three business days. However, it they may be delayed due to unforeseen circumstances. If you have waited four or five business days and nothing has arrived, please EMAIL US directly at [email protected] and we will perform a trace for you with Canada Post.

Why Does My Package Appear To Have Been Sent To Another City When Looking At Canada Post Tracking Pages?
Postal theft is a minor issue in some areas, but is relatively common in Nunavut, Ontario and Northern Quebec. We recommend placing smaller orders if you are concerned about your order’s safety. Replacement packages or refunds are not available if orders are lost or stolen. You will be placing the order at your own risk.

Can I Request Signature Required For My Package?
Signatures are always required for ALL orders as an extra security measure to protect your investment/purchase. Add a note to your order on the CHECKOUT PAGE “Notes” panel telling us that no signature is required if you are opposed to providing it in order to receive packages. If you request no signature and your item has been marked as delivered by Canada Post, we have no liability on the package if it is deemed missing.

Why Are Postal Workers Asking Me For A Signature In Order To Receive My Medical Marijuana Delivery?
Signatures are always required for ALL orders as an extra security measure to protect your investment/purchase. Add a note to your order on the CHECKOUT PAGE “Notes” panel telling us that no signature is required if you are opposed to providing it in order to receive packages. If you request no signature and your item has been marked as delivered by Canada Post, we have no liability on the package if it is deemed missing.

Canada Post Tracking Says, “Successfully Delivered”, But My Package Has Still Not Arrived Or My Tracking Has Not Updated. What Should I Do?
Canada Post may have accidentally delivered your package to the wrong address. Postal workers may occasionally drop packages at your neighbours’ homes or wrong mailbox. Ask your neighbours if they saw it or simply look around the premises. You may also check the community mailbox. Postal workers may also have scanned a package as “successfully delivered” but it will actually arrive the next business day. Please allow one extra business day to see if you package arrives. If you do not receive it 2 days after your expected date, let us know so we can file a trace with the post office. Once a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable" we will honour ONE time replacement package up to $250, free of charge. From Canada Post “The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked: with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf; their Community Mail Box for the item or parcel compartment key; around their property to see if the item was left in a safe location or in a mailbox attached to their home. In rare cases, a delivery scan is entered into our system before the item is delivered. If you become aware that the addressee has received the item before we contact you, simply reply to this e-mail indicating the item has been received.”
Why Does My Canada Post Tracking Number Say Electronic Information Submitted By Shipper?
We have the option to generate a tracking number at our facility to ensure efficiency upon packaging and shipping out your order. This simply is for the convenience and you will see your tracking number update from this once we drop it off and have it scanned at the local post office. This update will usually update around 7:30 to 8pm eastern time ontario, from there you will see updates as it starts to travel to your destination :).

What Happens If I Don’t Receive My Order?
We offer full insurance for your order, meaning if it gets lost, or stolen we will replace your package, as long as insurance is purchased. This usually doesn't happen however, we like to give our clients full confidence when purchasing at www.getweeddirect.ca. We do not offer replacement packages if you request for no signature on your order and the tracking number says delivered

How Come My Order Hasn’t Arrived Yet? My Delivery Is Late?
The tracking number sent to you through the email address you provide us will usually show the expected delivery date of your package. If there has been no update past delivery date, please contact [email protected] with your Order number in the subject line and one of our customer service representatives would be glad to assist you. We will then contact Canada Post on your behalf and open a service ticket for your package. Once a service ticket has been opened, Canada Post will locate your package and it will take anywhere between 3 to 5 business days. In most cases, once we file a trace for your package it does arrive usually tend to arrive the next day.

Why Do I Still Not Have A Tracking Number?
Once your payment is made and posted, your order will be set to processing. If your payment was made before 9am PST, you’ll receive a tracking number by the end of business day. Any payments made after 9am PST, you’ll receive a tracking number by the end of the next business day. If your order is still on hold, that means we have not received your payment yet and your order has not been processed yet. Please contact [email protected] if you don’t receive a tracking number in the timeframe specified, a customer service representative will assist you.

How Long Does It Take To Receive My Order?
Here at Getweeddirect.ca, we offer free express post shipping on all orders. Please note that this service usually arrives within 2-3 business days to most parts in Canada as advertised by Canada Post. In some cases if you reside in a rural area or small population city, it may take up to 4 business days however usually is the case for provinces such as New Brunswick and Prince Edward Island

Ordering

What Is A Boveda Package? Do I Need One?
A boveda package is a humidity package which can improve the quality of marijuana cannabis by setting the flower to the right humidity level. These are great additional add-on’s for your purchase however are totally optional. We have a demostration video on our products page as well for your reference
How Do I Change Or Cancel My Order?
Unfortunately, our system does not allow you to change or cancel an order once it has been placed. You can contact us at [email protected] and we can cancel that for you within the allotted timeframe, you will be able to place a new order and follow the payment instructions for the new order. Any points that were used on your cancelled order will definitely be credited to your account.
Why Is My Order On Hold?
Generally when you place an order, it automatically enters our system to be on hold. Please note once we receive your payment, your order status will change to processing then be processed and shipped out the following business day excluding weekends and holidays. For orders that change to processing over the weekend, they will be shipped out the following business day when the post office is open. In an event we have not received your payment within 48 hours our system will delete that on-hold order.
What Happens After I Send My E-Transfer Payment?
The order will be processed and may take up to two business days. The order will be marked as processing and will not be processed if an E-Transfer has not been received.
Can I Order Products Outside Of Canada?
We currently only ship within Canada. You are welcome to check in with us for updates periodically.
What Safety And Security Is Offered With My Order?
Your order will be handled with care and sealed properly to protect your purchase and privacy. Shipping via Canada Post ensures your order will be sent discreetly and securely.
How Do I Order Products?
Ordering is quick and easy. 1.Visit the “Products” page and review our products by clicking the product title. 2.Point to a product and choose “ADD TO CART” or “SELECT OPTIONS” to choose the weight of the product; then “ADD TO CART”. 3.Click the “CART” or “VIEW CART” when you are done and review your order. 4.Remove items by clicking the “X” button. Add/reduce quantities by clicking the “+” and “-“ buttons beside a product. Click “UPDATE CART”. 5.Click “PROCEED TO CHECKOUT” when ready. 6.Review your billing details, shipping details and order details. 7.Before placing your order. You need to read and accept our terms & conditions. 8.Choose “PLACE ORDER” when you are done; if your purchase fails, you may need to setup an ACCOUNT before you can order products. 9.Check your email for a confirmation letter and next steps to issue an E-Transfer. 10.Send your E-Transfer and make sure it was processed. We will then process and ship your order.
How do I set up an account?
1. Visit “MY ACCOUNT” page. 2. Fill out the form. 3. Click Register. 4. At this point you may place orders. Please note that you must be 19+ to place an order
Live Chat
Live Chat Available Mon-Fri: 9am-5pm PST
Email Us
Reach us by email any time! We’ll do our best to respond as quickly as possible: [email protected]
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